SITE, SHIPPING, RETURN & PRIVACY POLICIES
If you require any more information or have some questions about our policies, please feel free to contact us by email: firstname.lastname@example.org
Are your patterns written using U.S. or UK knit/crochet terms?
All TigrisLu Creations patterns are written in standard US terms, unless otherwise stated. Term abbreviation, conversions, symbols, etc. for both crocheting and knitting may be found in my Tutorials - Terms, Abbreviations, Etc. section.
Do your patterns use standard U.S. or metric measurements?
U.S. and metric measurements are generally included in all TigrisLu Creations patterns. In addition, to assist in converting various U.S. measurements to metric (or vice versa), conversion calculators my be found here: https://www.tigrislu.com/metric-measurement-converters.html
May I sell or publish TigrisLu patterns and/or e-book collections?
All patterns, e-book collections and designs are subject to copyright, and are for personal use only – Permission is NOT granted for mass production or factory manufacturing of any kind. You may not republish, redistribute or sell these patterns, e-book collections and designs unless you have received expressed and written permission directly from TigrisLu Creations-Arlesia Wena' Knaup.
Can I sell items made using your patterns?
You sure can! Created items may be donated, given as gifts, or used personally. If you would like to sell your created item(s), please include TigrisLu Creations-Arlesia Wena' Knaup as the pattern designer, the pattern name and its associated link(s). I appreciate your respect of the time, energy and creativity put into each and every design.
Can photos from your website, digital patterns and/or e-book collections be used when offering related products in my online and/or offline shop made using TigrisLu Creations patterns?
All photographs, patterns, e-book collections and designs on Nakaya Cottage & TigrisLu Creations are the property of TNakayaCottage/TigrisLu Creations (Arlesia Wena' Knaup). Nakaya Cottage/TigrisLu Creations photos may not be used in your online, offline or physical shop without the expressed and written permission of Nakaya Cottage/TigrisLu Creations (Arlesia Wena' Knaup). You may reference the name of the pattern and/or establish a link to the pattern post.
Can I share TigrisLu Creations' pattern(s) that I purchased with my friend/family member?
No. The person who has purchased the pattern is the only person that should be viewing the PDF. If your friend(s) or family member(s) is(are) interested in creating that same piece, please direct them to tigrislu.com to purchase their own copy. Please remember that sharing Nakaya Cottage/TigrisLu Creations patterns is considered theft and is disrespectful.
All photographs, patterns, e-book collections and designs on Nakaya Cottage/TigrisLu Creations are the property of Nakaya Cottage/TigrisLu Creations. All photographs, patterns, e-book collections and designs are subject to copyright, and are for personal use only.
Affiliate Links, Reviews & Giveaways
Nakaya Cottage/TigrisLu Creations may contain some affiliate links in the upcoming future. This means if you click on an affiliate link through to a retailer and make a purchase, a very small amount/percentage of your purchase, at no additional cost to you, the consumer, will be received by me. Integrity is very important to me, therefore, affiliate links shall only be added to a page/post, etc. after an informed opinion on the product(s)/service(s) has been formed.
If products/services are reviewed, each shall be exclusively chosen by myself and shall already been personally used/bought/liked. Compensation is not an influential factor. All views and opinions shared in a review are written by me, and are entirely my own, unless otherwise stated/disclosed.
Bath, health and beauty products; and sundry item purchases will be processed and shipped within 3-5 business days from receipt and verification of payment.
Order tracking is included. Shipping speed is determined by shipping method chosen at time of check-out.
Please be aware that your location and seasons/weather may also affect shipping and receiving time frames.
Digital pattern and e-book collection purchases are available for download upon receipt and verification of payment.
Product Return Policies
No return available for digitally downloaded patterns and/or e-book collections.
Seller pays shipping on all product purchases ONLY IF RETURNED IN ITS ORIGINAL PACKAGING. If not returned in original packaging, buyer pays shipping.
Returns/Exchanges of Unused/Unopened Bath, Health and Beauty; & Sundry Products:
Returns/Exchanges must be requested & original product returned within 7 days of initial delivery to receive full refunded price.
Returns/Exchanges requested after 7 days of delivery, but no more than 10 may be returned/exchanged, less a 15% restocking fee per item returned.
No returns after 10 days of delivery.
No return available for used/opened bath, health and beauty products.Sales items returnable/refundable for 85% store credit only. Payment of shipping charges as noted above.
Nakaya Cottage/TigrisLu Creations found at https://www.tigrislu.com is governed by the following:
What Information Is Collected and How Is It Used?
Information You Voluntarily Submit to the Website: We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a newsletter, purchasing an item, or submitting a contact form.
Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.
Cookies: We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.
How Your Information May Be Used
We may use the information collected in the following ways:
To operate and maintain the Website;
To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
To respond to your comments or inquiries;
To provide you with user support;
To track and measure advertising on the Website;
To protect, investigate, and deter against unauthorized or illegal activity.
Third-Party Use Of Personal Information
We may share your information with third parties when you explicitly authorize us to share your information. Additionally, the Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.
At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in the Website’s sole discretion.
Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.
Publicly Visible Information
If you leave a comment, certain information may be publicly visible. Your email address will never be available publicly.
Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.
Rights Related To Your Personal Information
Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at email@example.com to be removed from our mailing list. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions, or when required by law.
Sensitive Personal Information
The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at firstname.lastname@example.org and we will use our best efforts to promptly remove such information from our records.
Last updated: February 17, 2020.