SITE, SHIPPING, RETURN & PRIVACY POLICIES
 
If you require any more information or have some questions about our policies, please feel free to contact us by email: tigrisluc@gmail.com
Facebook: https://www.facebook.com/TigrisLuCreations
 
FAQ
Are your patterns written using U.S. or UK knit/crochet terms?
All TigrisLu Creations patterns are written in standard US terms, unless otherwise stated. Term abbreviation, conversions, symbols, etc. for both crocheting and knitting may be found in my Tutorials - Terms, Abbreviations, Etc. section.
 
Do your patterns use standard U.S. or metric measurements?
U.S. and metric measurements are generally included in all TigrisLu Creations patterns. In addition, to assist in converting various U.S. measurements to metric (or vice versa), conversion calculators my be found here: https://www.tigrislu.com/metric-measurement-converters.html

May I sell or publish TigrisLu patterns and/or e-book collections?
All patterns, e-book collections and designs are subject to copyright, and are for personal use only – Permission is NOT granted for mass production or factory manufacturing of any kind. You may not republish, redistribute or sell these patterns, e-book collections and designs unless you have received expressed and written permission directly from TigrisLu Creations-Arlesia Wena' Knaup.

Can I sell items made using your patterns?
You sure can! Created items may be donated, given as gifts, or used personally. ​If you would like to sell your created item(s), please include TigrisLu Creations-Arlesia Wena' Knaup as the pattern designer, the pattern name and its associated link(s). I appreciate your respect of the time, energy and creativity put into each and every design. 

Can photos from your website, digital patterns and/or e-book collections be used when offering related products in my online and/or offline shop made using TigrisLu Creations patterns?
All photographs, patterns, e-book collections and designs on TigrisLu/Nakaya Cottage are the property of TigrisLu Creations/Nakaya Cottage. TigrisLu/Nakaya Cottage photos may not be used in your online, offline or physical shop without the expressed and written permission of TigrisLu Creations/Nakaya Cottage-Arlesia Wena' Knaup. You may reference the name of the pattern and/or establish a link to the pattern post.

Can I share TigrisLu Creations' pattern(s) that I purchased with my friend/family member?
No. The person who has purchased the pattern is the only person that should be viewing the PDF. If your friend(s) or family member(s) is(are) interested in creating that same piece, please direct them to tigrislu.com to purchase their own copy. Please remember that sharing TigrisLu Creations patterns is considered theft and is disrespectful.

Copyright
All photographs, patterns, e-book collections and designs on TigrisLu/Nakaya Cottage are the property of TigrisLu Creations/Nakaya Cottage. All photographs, patterns, e-book collections and designs are subject to copyright, and are for personal use only. 

Affiliate Links, Reviews & Giveaways
TigrisLu/Nakaya Cottage may contain some affiliate links in the upcoming future. This means if you click on an affiliate link through to a retailer and make a purchase, a very small amount/percentage of your purchase, at no additional cost to you, the consumer, will be received by me. Integrity is very important to me, therefore, affiliate links shall only be added to a page/post, etc. after an informed opinion on the product(s)/service(s) has been formed.
If products/services are reviewed, each shall be exclusively chosen by myself and shall already been personally used/bought/liked. Compensation is not an influential factor. All views and opinions shared in a review are written by me, and are entirely my own, unless otherwise stated/disclosed.

Shipping Policies
Handcrafted health, bath and beauty product; and sundry item purchases will be processed and shipped within 1-3 business days from receipt and verification of payment. Order tracking is included.
Contact us for insurance options. Please be aware that your location and seasons/weather may also affect shipping and receiving time frames.

Digital pattern and e-book collection purchases are available for download upon receipt and verification of payment.

Product Return Policies
No return available for digitally downloaded patterns and/or e-book collections.
All non-digital purchases must be returned in its original packaging.
 
Returns accepted for unused/unopened handcrafted bath, health and beauty products within 7 days of delivery. Seller pays return shipping.

Returns accepted for used/opened handcrafted bath, health and beauty products, less 10% restocking fee, within 10 days of delivery. Seller pays return shipping.

Returns accepted on all sundry items within 10 days of delivery. Seller pays return shipping.

Privacy Policies
TigrisLu/Nakaya Cottage found at https://www.tigrislu.com is governed by the following: 
We are committed to respecting and protecting your privacy. The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect and how it may be used. This statement only applies to this Website. 

What Information Is Collected and How Is It Used?
Information You Voluntarily Submit to the Website: We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a newsletter, purchasing an item, or submitting a contact form.
Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.
Cookies: We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.

How Your Information May Be Used
We may use the information collected in the following ways:
To operate and maintain the Website;
To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
To respond to your comments or inquiries;
To provide you with user support;
To track and measure advertising on the Website;
To protect, investigate, and deter against unauthorized or illegal activity.

Third-Party Use Of Personal Information
We may share your information with third parties when you explicitly authorize us to share your information. Additionally, the Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. The Website currently uses the following third-party service providers:
Google Analytics – this service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics.

FeedBurner – this service is used for delivery of email updates and newsletters. We store your name and email address for purposes of delivering such communications.  Please refer to FeedBurner’s privacy policy for further information.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time in the Website’s sole discretion.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Anonymous Data
From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

 Publicly Visible Information
If you leave a comment, certain information may be publicly visible. Your email address will never be available publicly.

Cookies
The Website uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customize Website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.

Advertising
Display Ads: We may use third-party advertising companies to serve content and advertisements when you visit the Website, which may use cookies, as noted above.
Retargeting Ads: From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone’s past visits to the Website.

Rights Related To Your Personal Information
Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify us at tigrisluc@gmail.com to be removed from our mailing list. Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

Sensitive Personal Information
At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Children’s Information
The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at tigrisluc@gmail.com and we will use our best efforts to promptly remove such information from our records.

Contact Information
Please contact us at tigrisluc@gmail.com  or via Facebook at https://www.facebook.com/TigrisLuCreations for answers to any questions related to this Privacy Policy. A response will be provided within 24-72 hours of receipt of question/concern.

​
Last updated: July 30, 2018.